Allmänna villkor

Pre and post tour transfers from and to the hotel are included in the price. This does not include airport transfers.

Tour cost does not include national park ticket or food, unless otherwise specified.

If we are unable to perform tours due to unpredictable events (such as bad weather and airplane delays), 50% of the tour cost will be refunded. Transaction fees may apply, which are paid by the customer. This only covers events that could not have been affected in any way by the traveler. In the case of cruise ship shore excursions, this includes tenders not being able to enter port because of unexpected reasons such as bad weather, rendering us unable to perform the activity.

If we are unable to perform the tour for any reason other than force majeure, you will be refunded a full 100% of the tour cost. Transaction fees may apply, which are paid by the customer.

In case you want to cancel, we will refund an amount depending on remaining days left until the start of your tour. More than 30 days: 100% refund. 29 - 10 days: 50% refund. Less than 10 days: 25% refund. Transaction fees may apply, which are paid by the customer.

Our standard tour languages are English and Spanish. If you require a different language, additional fees may apply.

The activities in our "Tours" section can not be offered for the same price for cruise ship passengers. This is because guides and vehicles have higher costs for cruise ship days. For tours especially designed for cruise ships, please go to the "Cruise Ship Tours" section.